Shipping & Returns

Shipping Policy:

Shipping and handling fees all over the world would be $9.00

1. Items are generally shipped out the next 2 business days after payment has been verified (Sat. & Sun. and most national holidays excluded.).

2. We are not responsible for wrong or undeliverable address. Please provide us your full address with Telephone number and make sure your shipping address is correct and deliverable.If you need to change your address,please change it in PayPal first before you pay.

3. We will send the item as GIFT.

4. We allow you get a discount for multiple items on delivery and service charges.

5. Please Note and mark your phone number on the payment, this will help your product to be received safely and quickly.

6. We ship to WorldWide.

7. Sorry, local pick up is not available.

8. Please make sure your shipping address is correct and deliverable.if you want to change address, please email us in time. We are not responsible for wrong or undeliverable address.

Delivery Time
Most of the items we carry are in stock and will be shipped on the next 2 business days you place your order. Orders placed on Saturday and Sunday will be shipped on next Monday. Your order will be delivered to the shipping address within 7 to 20 business days after being shipped out. (Note: business days are Monday through Friday. Saturdays, Sundays and national holidays are excluded). If the items you ordered are out of stock, we will contact you by email or telephone.

Order tracking
It is very easy for you to check the status of your order and locate the package during transit, as an email with a tracking number will be sent to your email address after your order has been shipped out. Tracking number will be emailed to buyer once your ordered item is shipped out.

Shipping rates
Our postage rates include the expenses of shipping, handling fees and high-quality packaging, which are charged based on weight and size of the goods, delivery destination and its retail value.

Any questions, please contact us :?span style="font-weight: bold; color: rgb(0, 0, 255);">  info@genuine-ac-adapter.com

General Return Policy

It is our goal to provide our customer 100% satisfaction. If, for any reason, you are not satisfied with our product(s), please contact us immediately either by phone or e-mail and have your invoice handy. We will try our best to solve your problem. If you return the product(s) to us within 20 days, we will refund you the full product price (no shipping cost will be refunded unless it is proved that the return is a result of our error). Prior to returning a product, email us for a RMA and complete the instructions on how to ship the product(s) back to us. Please see "RMA procedures" below. Where applicable, all requests for warranty returns must be accompanied by a proof of purchase and be made through the dealer or outlet where the battery pack was originally purchased. All returns are for credit only and must be made within fifteen (20) days after the invoice date. We reserve the right to charge a twenty-five percent (25%) restocking fee.

It is the responsibility of the customer to pay for the return freight, and to take reasonable care to protect against damages in freight, if you want to return the product for any reason.

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